Warranty

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SE NET Warranty Policy
Effective Date: 2024

  1. Warranty Coverage
    1.1. Labor-Only Warranty (Customer-Supplied Parts)
    SE NET provides a limited 30-day workmanship warranty on installation services from the date of
    completion. This warranty applies solely to the labor performed by SE NET and does not cover
    customer-supplied parts or equipment.
  • Any new or used equipment provided by the customer is covered exclusively by the
    manufacturer’s warranty.
  • Returns, replacements, or repairs of customer-supplied equipment must be handled
    directly with the manufacturer by the customer.
  • If SE NET is requested to replace or repair customer-supplied equipment, standard service
    rates will apply.
    1.2. SE NET Services: Parts and Labor Warranty
    For new installations and repairs using equipment purchased from SE NET:
  • SE NET warrants its labor for up to one (1) year from the completion date.
  • Equipment purchased from SE NET is covered under the manufacturer’s warranty period.
  • Any new or used customer-supplied equipment is covered solely by the manufacturer’s
    warranty and is not included in SE NET’s warranty coverage.

2. Warranty Exclusions
This warranty does not cover:

  • Any modifications, removal, or installation of additional equipment performed by anyone
    other than SE NET. If any non-SE NET personnel modify or remove SE NET-installed
    equipment, the labor warranty is void.
  • Any adjustments or modifications made to the administrative settings of the installed
    equipment by anyone other than SE NET. If an unauthorized party alters the admin settings,
    the labor warranty is void.
  • Damage caused by misuse, neglect, physical damage, environmental factors, power
    surges, lightning, or acts of nature    .
  • Failures due to improper use, inadequate maintenance, or failure to follow
    manufacturer instructions.
  • Equipment provided by the customer that is found to be defective, incompatible, or
    otherwise non-functional.

3. Warranty Claim Process
To file a warranty claim:

  1. Report the Issue
    o Send an email to support@s-e.net detailing the problem.
    o Include a description of the issue, installation details, and any troubleshooting
    steps taken.
  2. Follow Up by Phone
    o Customers are encouraged to follow up with a phone call after submitting a written
    claim.
  3. Evaluation & Resolution
    o SE NET will evaluate the reported issue to determine if it falls under warranty
    coverage.
    o If eligible, SE NET will schedule a diagnostic visit to inspect and, if possible, correct
    the issue assuming parts are available.
    o If the issue is determined to be outside of warranty coverage, standard service rates
    will apply and a diagnostic fee will be charged. If a full repair is possible, SE NET will
    provide a quote for customer approval. Upon approval, SE NET will schedule a
    revisit.
  4. Disclaimer & Limitation of Liability
  • SE NET’s warranty is limited to labor and equipment provided by SE NET, as outlined in this
    policy.
  • SE NET is not liable for indirect, incidental, or consequential damages resulting from
    equipment failure, improper installation, or customer modifications.
  • The maximum liability under this warranty is limited to the original service charge for the
    work performed.

5. Governing Law
This warranty policy is governed by the laws of [Your State or Jurisdiction]. Any disputes arising from
this warranty will be resolved in accordance with local legal procedures.

Rev 02.06.2025

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