Warranty

SE NET Warranty Policy

Effective Date: 2025

1. Warranty Coverage

1.1. Labor-Only Warranty (Customer-Supplied Parts)

SE NET provides a limited 30-day workmanship warranty on installation services from the date of completion. This warranty applies solely to the labor performed by SE NET and does not cover customer-supplied parts or equipment.

Any new or used equipment provided by the customer is covered exclusively by the manufacturer’s warranty.
Returns, replacements, or repairs of customer-supplied equipment must be handled directly with the manufacturer by the customer.
If SE NET is requested to replace or repair customer-supplied equipment, standard service rates will apply.

1.2. SE NET Services: Parts and Labor Warranty

For new installations and repairs using equipment purchased from SE NET:

SE NET warrants its labor for up to one (1) year from the completion date.
Equipment purchased from SE NET is covered under the manufacturer’s warranty period.
Any new or used customer-supplied equipment is covered solely by the manufacturer’s warranty and is not included in SE NET’s warranty coverage.

2. Warranty Exclusions

This warranty does not cover:

Any modifications, removal, or installation of additional equipment performed by anyone other than SE NET. If any non-SE NET personnel modify or remove SE NET-installed equipment, the labor warranty is void.
Any adjustments or modifications made to the administrative settings of the installed equipment by anyone other than SE NET. If an unauthorized party alters the admin settings, the labor warranty is void.
Damage caused by misuse, neglect, physical damage, environmental factors, power surges, lightning, or acts of nature.
Failures due to improper use, inadequate maintenance, or failure to follow manufacturer instructions.
Equipment provided by the customer that is found to be defective, incompatible, or otherwise non-functional.
Warranty is VOID if s/n of the original installed equipment does not match the onsite existing equipment.
Customer voids all warranties for tampering with the equipment or configurations during the installation or within the warranty period.

3. Warranty Claim Process

To file a warranty claim:

Report the Issue
- Send an email to support@s-e.net detailing the problem.
- Include a description of the issue, installation details, and any troubleshooting steps taken.
Follow Up by Phone
- Customers are encouraged to follow up with a phone call after submitting a written claim.
Evaluation & Resolution
- SE NET will evaluate the reported issue to determine if it falls under warranty coverage.
- If eligible, SE NET will schedule a diagnostic visit to inspect and, if possible, correct the issue assuming parts are available.
- If the issue is determined to be outside of warranty coverage, standard service rates will apply and a diagnostic fee will be charged. If a full repair is possible, SE NET will provide a quote for customer approval. Upon approval, SE NET will schedule a revisit.

4. Disclaimer & Limitation of Liability

SE NET’s warranty is limited to labor and equipment provided by SE NET, as outlined in this policy.
SE NET is not liable for indirect, incidental, or consequential damages resulting from equipment failure, improper installation, or customer modifications.
The maximum liability under this warranty is limited to the original service charge for the work performed.

5. Governing Law